**Company Information:**

Hoffmann Group | Consulting & Management
Address: 21, rue Clairefontaine, L-9220 Diekirch, Luxembourg
Phone: 00352 691 124 200
Email: info@hoffmanngroup.lu
RCS (Company Registration Number): B216070
VAT Number: LU29482557

**1. Scope of Terms:**

• These General Terms and Conditions of Sale (hereinafter referred to as "Terms") apply to all sales of cleaning products and accessories made through the Hoffmann Group's online shop.

**2. Product Use and Liability:**

• The Hoffmann Group is not responsible for accidents or misuse of the products sold. It is the responsibility of the customer to use the products in accordance with their intended purpose and in compliance with all safety guidelines.

• Customers are provided with Technical Files and Safety Data Sheets for each product. It is the customer's responsibility to request these documents if they are not received at the ti

**3. Orders and Payment:**

• Orders can be placed through the online shop, and payments must be made in accordance with the payment methods specified on the website.

• The sale contract is considered binding once the customer's payment has been confirmed.

**4. Delivery:**

• Delivery times are provided as estimates and may vary based on product availability and shipping destination.

• The Hoffmann Group commits to ensuring timely delivery of products within the stipulated timeframes but cannot be held responsible for delays caused by third-party carriers.

**5. Returns and Refunds:**

• Returns and refund policies are detailed on the website. Customers must comply with these policies to be eligible for returns or refunds.

**6. Compliance with Laws:**

• The Hoffmann Group complies with all Luxembourgish and European Union laws and regulations pertaining to online commerce, consumer rights, and product safety.