**Damaged Products**: If you receive a product that is damaged, we are committed to replacing it. Please provide photographic evidence of the damage within 7 days of receiving your order. Upon review and confirmation of the damage, we will arrange for a replacement to be sent to you at no additional cost.

**Liquid Products**: Due to the nature of liquid products, we cannot offer refunds once they have been used. If the liquid product does not meet your expectations, please contact our customer service team to discuss potential solutions.

**Accessories**: For all accessory items, we offer a complete refund provided the product is returned in its original, unopened box within 14 days of receipt. The product must be in its original condition, and shipping costs for the return will be the responsibility of the customer.

**General Policy**: All refund requests should be made through our official customer service channels. Refunds or replacements will be processed upon receipt and inspection of the returned items. Please note that refund times may vary depending on your payment method and processing times of your bank.

By purchasing from our online shop, you agree to these terms. We strive to ensure customer satisfaction and are here to assist with any concerns regarding your order.